Operators keep client production environments running. The role covers system backups, report distribution, and continuous monitoring of system and application jobs, with escalation to the designated programming team members when a production job errors. Operators may also monitor communications equipment and perform limited troubleshooting and problem resolution, serving as first-line support for operational and security issues across the environments CapNexus manages. This is a full-time, fully remote, overnight (3rd shift) position on a fixed 4-day, 10-hour schedule (Wednesday–Saturday, Eastern Time).
SCHEDULE — FIXED, EASTERN TIME
- Wednesday, Thursday, Friday: 8:00 PM – 6:00 AM ET
- Saturday: 6:00 PM – 4:00 AM ET
- 4 × 10-hour shifts = 40 hours/week. The schedule is fixed; additional 3rd-shift nights may be offered to cover team vacations/PTO.
- Nights, weekends, and holidays are part of the regular schedule.
PAY & BENEFITS
- $20-30/hour, full-time with benefits.
- Overtime: hours over 40 per week are paid at time and a half.
- Holiday pay: 8 hours of holiday pay provided by the business, plus pay for all hours worked.
WORK SETUP & TEAM
- 100% remote — work from home.
- Equipment provided: laptop(s), monitors, stands, and a small UPS to hold power through brief outages.
- Candidate provides: a phone and reliable high-speed home internet (internet and hotspot are not provided).
- Team: 6-person operations team; reports to the Operations Manager.
- Works independently: one operator per shift (two operators on Saturdays, 8:00 PM – 4:00 AM). Client escalation contacts and an on-call operations staff member are available for support.
- Perform routine maintenance on system hardware and its peripherals.
- Monitor the operation of core systems and auxiliary equipment throughout the shift.
- Own all production job scheduling requests for the assigned shift.
- Contribute to the review of operating standards alongside the supervisor.
- Execute tape library, problem management, help desk, and documentation functions.
- Identify and document job scheduling and processing problems arising from software or hardware malfunctions.
- Report all incidents and supporting detail to clients and management.
- Ensure every processing requirement is met on a timely basis.
- Follow defined escalation procedures when issues and errors arise.
- Process security requests as appropriate, based on the client statement of work (SOW).
REQUIRED
- 3–5 years of hands-on IBM i (AS/400) operations experience. Additional training provided.
- Hands-on experience in an operations environment.
- Understanding of operating system principles, concepts, practices, and standards.
- Ability to identify problems, collect data, and resolve routine problems of limited scope and complexity within established policies and procedures.
- Strong oral and written communication skills.
- Ability to work effectively within a team environment.
- Ability to manage multiple projects, activities, and tasks simultaneously.
- Facilitation and change management skills.
- Able to work a fixed overnight schedule, including weekends and holidays, and open to picking up additional 3rd-shift coverage when needed.
- Comfortable working independently as the sole operator on shift.
- Phone and reliable high-speed home internet.
PREFERRED
- Experience with third-party scheduling software such as Fortra ROBOT.
- Experience with IBM HMC (Hardware Management Console).
- Experience in retail systems operations and store polling.
- Understanding of IBM Power Systems, with the ability to troubleshoot hardware problems.
- Experience managing and logging tape libraries.
- Experience with Island Pacific and JDA MMS.