This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
The Role
At Adyen, our people are our greatest asset, and we believe in giving our team freedom, opportunity, and ownership. As Adyen continues to expand globally, our People Operations team is evolving to ensure our employee experience remains seamless, intuitive, and highly scalable. We are building the next generation of People infrastructure by combining operational mastery with modern AI capabilities.
We are looking for a People Solutions Partner to join our team. Sitting firmly within People Operations, this role serves as the functional-technical engine of our operating mode - right at the intersection of people operations and hands-on engineering. You will transform manual workflows into intelligent, tech-forward processes, maximize self-service capabilities across the employee lifecycle, and bridge the gap between daily operations and core HR systems.
This is not a traditional HR operations/generalist role, nor is it a back-end platform engineering role. Instead, it is an embedded internal product builder role designed for someone who deeply understands employee experience friction and knows how to leverage modern AI tools, low-code automation, agentic workflows, and product design to independently prototype, launch, and scale efficient internal solutions.
What You’ll Do
- Audit daily People Operations workflows (e.g., onboarding, internal transfers, offboarding) to identify manual friction points. Design, test, and ship specialized AI protocols, automated routing, and self-healing pipelines to eliminate predictable patterns and minimize process exceptions.
- Actively build, prototype, and deploy solutions independently. Use AI-assisted coding tools (e.g. "vibe coding", Factory AI), low-code/no-code platforms, and basic scripting (e.g. Google Apps Script) to iterate on internal HR micro-tools, automation scripts, and custom integrations without waiting for dedicated engineering cycles.
- Structure and maintain internal HR knowledge, power automated search, conversational assistants, and triage systems enabling employees and managers to resolve inquiries quickly.
- Act as the operational liaison between People Operations and core People Technology teams. Translate business needs into clear technical requirements, workflow maps, and API/webhook integrations across core platforms.
- Redesign core lifecycle processes to scale operations. Define and track key efficiency metrics - such as manual hours saved, cycle-time reductions, and self-service adoption - and build automated data pipelines and dashboards to present data-backed proposals for ongoing optimization.
- Establish guardrails around employee data security, privacy, and algorithmic fairness, applying rigorous testing, evaluation, and QA protocols to ensure all AI-driven workflows remain accurate, reliable, compliant, and transparent.
- Enable the Team: Build playbooks, documentation, and enablement frameworks for the broader People team on how to effectively leverage Generative AI, prompt engineering, and low-code tools in their daily work, empowering them to self-serve rather than acting as ongoing technical support.
Who You Are
- 5+ years of experience building, scaling, or optimizing internal platforms at a high-growth global company. Your background might be in Product Management, People Ops, Business Systems or Technical Systems Optimization, but your track record proves you can build automated, user-centric internal tools.
- User-Centric & UX/UI Empathy: You possess a strong human-centered design mindset. You have experience conducting internal user research, designing intuitive employee-facing interfaces (especially in conversational UI like Slack), and driving change management and user adoption across a global workforce.
- Demonstrated experience designing and deploying AI-driven workflows, generative AI models, prompt engineering, and agentic workflows. Comfortable using AI coding assistants, low-code platforms (e.g n8n, zapier), and scripting to parse data and interact with REST APIs and webhooks independently.
- Deep operational familiarity with core HR platforms (e.g., Workday, Greenhouse, DocuSign, ticketing platforms) from a super-user/administrator perspective.
- Ability to break down complex, cross-functional HR processes into structured, event-driven system logic with explicit automated triggers and exception-handling mechanisms.
- Excellent capability to translate complex AI concepts and architectural constraints into clear operational requirements for non-technical business partners and core engineering teams alike.
- Entrepreneurial builder mindset who thrives in rapid growth and ambiguity, taking end-to-end ownership to rapidly prototype, test, and scale structured technical solutions.
Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.
Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!
What’s next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.
This role is based out of our Singapore office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.