Envoy Global is a proven innovator in the global immigration space. Our mission combines our industry-leading tech platform with holistic service to streamline, simplify and expedite the immigration process for employers and individuals.
The VFS & DHA Submission and Collection Partner position is responsible for managing in-person submissions, collections, and follow-ups with the Department of Home Affairs (DHA), VFS Global, Embassies, and other relevant authorities. The role requires a highly organized and detail-oriented individual who can confidently engage with clients, represent the company in professional environments, and ensure that all documentation is handled with accuracy, confidentiality, and care. Acting as a vital link between clients, consultants, and government entities, the successful candidate contributes directly to service excellence and client satisfaction.
As our VFS & DHA Submission and Collection Partner you will be required to:
- Accompanying clients to appointments at Home Affairs, Embassies, VFS or other submission centers in Cape Town
- Submission of applications on behalf of clients to Home Affairs, Embassies, VFS or other submission centers in Cape Town
- Collection of application outcomes with or on behalf of clients from Home Affairs, Embassies, VFS or other submission centers in Cape Town
- Occasional collection or delivery of passports or documents to / from clients’ office or residential address.
- If required, attending at Home Affairs, Embassies, VFS, other submission centers or government agencies for follow ups on applications.
- Friendly and professional communication with clients throughout these processes.
- Maintaining a close liaison with the immigration consultant responsible for the application.
- Tracking of pending visa applications and communicating updates to the client as per agreement
- Sending out client surveys and tracking results
To apply for this role, you should possess the following skills, experience and qualifications:
- Previous experience in immigration services, visa processing, client services, or an administrative/logistics role (advantageous)
- Practical familiarity with DHA, VFS Global, and Embassy procedures in Cape Town is strongly preferred
- Proven ability to manage in-person client interactions in professional and sometimes high-pressure environments
- Strong organizational skills with the ability to track multiple applications and maintain accurate records
- Experience in managing document handling, including secure collection and delivery of passports and sensitive information
- Ability to conduct follow-ups with government authorities and navigate administrative processes effectively
- Excellent verbal and written communication skills, with the ability to engage professionally with clients and stakeholders
- Demonstrated ability to provide consistent client updates and manage expectations regarding timelines
- Proficiency in Microsoft Office (particularly Outlook and Excel for tracking and reporting)
- Ability to work independently, take initiative, and remain reliable in a role requiring external travel and minimal supervision
- Willingness and ability to travel within Cape Town as required
This role is an in-office position based at our Cape Town , South Africa offices
In return, you will work for a supportive, employee-focused organization that encourages staff to achieve a work-life balance, teamwork, and communication on a global scale with other offices.
If you feel that you meet our requirements, we look forward to hearing from you asap!