GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS). GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.

At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.

Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!

Learn more about GovTech at tech.gov.sg.

[What you will be working on]

The Assistant Director, Programme Management will lead a portfolio of complex initiatives or a significant programme domain that advances organisational priorities and delivers measurable organisational, service and user outcomes.

Within the Service Governance & Insights (SGI) team, the role will work across service-management platform capabilities, operational insights and governance to enable consistent, scalable and outcome-focused delivery across GPE services.

The successful candidate will lead initiatives and partner senior stakeholders to enable more consistent delivery of GPE services and more intelligent, proactive and user-centred support operations. The role owns cross-GPE programme roadmaps, priorities, dependencies and intended outcomes, while respective product and delivery teams remain accountable for implementation within their domains.

Portfolio Leadership

Set direction for a portfolio of complex initiatives or a significant programme domain, translating organisational priorities into coordinated roadmaps and outcomes.

Define programme outcomes, priorities and delivery roadmaps with clear ownership and decision points.
Align initiatives, investments and resources to organisational priorities.
Anticipate and resolve portfolio-level risks, dependencies and trade-offs.

Cross-Functional Orchestration and Delivery Assurance

Orchestrate execution across teams and workstreams by aligning roadmaps, priorities, dependencies and decision points, while maintaining clear accountability with respective delivery owners.

Coordinate execution across business, product, design, engineering and operations teams.
Establish effective prioritisation, governance, reporting and escalation mechanisms.
Provide clear visibility of progress, risks and dependencies, and intervene where outcomes are at risk.

Outcomes and Benefits Realisation

Define and track whether initiatives are delivering the intended service, operational and user outcomes.

Agree success measures with stakeholders and establish appropriate baselines and targets.
Monitor realised benefits using service, operational, adoption and user-experience indicators.
Use performance insights to recommend interventions and adjust programme

Stakeholder and Agency Partnership

Build trusted partnerships with government agencies, senior stakeholders, product teams and external partners to sustain alignment and delivery momentum.

Facilitate decisions across business and technical stakeholders.
Resolve complex issues, competing priorities and stakeholder conflicts.
Maintain alignment between programme outcomes, organisational objectives and agency needs.

Team Leadership and Capability Development

Build and lead a high-performing team of programme and product operations professionals aligned to SGI and GPE outcomes.

Set clear expectations and provide regular coaching, feedback and development support.
Delegate meaningful ownership and create stretch opportunities that build future programme leaders.
Establish effective team structures and delivery norms, remove barriers to productivity, and strengthen programme management capability.

[What we are looking for]

Minimum 12 years of relevant experience in technology, ICT operations, programme management, service delivery or the public sector.
Strong track record in strategic programme planning, delivery governance, performance management and resource optimisation across complex, multi-stakeholder environments.
Demonstrated ability to manage senior stakeholder relationships across government agencies, product teams, technical teams and external partners while mitigating risks, issues and delivery dependencies.
Excellent verbal and written communication skills, with proven ability to craft clear presentations, papers and executive updates for senior stakeholders.
Strong understanding of ICT service management, service operations, government operations and public sector dynamics. Experience with ServiceNow, ITSM platforms or enterprise service management practices will be an added advantage.
Technical literacy sufficient to engage meaningfully with engineering teams, with the ability to translate business needs into delivery requirements and explain technical considerations to non-technical stakeholders.
Forward-thinking and pragmatic, with strong analytical and problem-solving capabilities, the ability to navigate ambiguity, and the confidence to challenge conventional approaches while driving practical operational improvements.

What we offer you:

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.   

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs. 

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you. 

Learn more about life inside GovTech at go.gov.sg/GovTechCareers.

Stay connected with us on social media at go.gov.sg/ConnectWithGovTech