Care Dimensions has a truly meaningful purpose – to provide compassionate care to our patients who are faced with an advanced or end-of-life illness.  Since 1978, Care Dimensions has been a driving force in expanding access to hospice and palliative care in Massachusetts.  At Care Dimensions, we invest in people who take pride in caring and supporting.  We support and strengthen our people with extensive training, teamwork and technology.  Our values are embedded in our work, each and every day:  Compassion, Excellence, Collaboration, Integrity, Responsiveness, Innovation.  As part of the Care Dimensions team, you’ll gain the support and inspiration for a career you’ll find meaningful every day.

Palliative Care Administrative Coordinator

Full time 

Join a Team That Makes Every Day Matter

At Care Dimensions, our mission is to provide compassionate care and support to individuals and families facing serious illness. Through our Palliative Care and Dementia GUIDE programs, we help patients and caregivers navigate complex healthcare needs with expertise, dignity, and compassion. These services provide an extra layer of support for individuals living with serious illness and dementia while helping families access the resources and guidance they need.

We are seeking an experienced Palliative Care Administrative Coordinator to lead the administrative operations of our Palliative Care and Dementia GUIDE programs. This role oversees program administrative staff, manages key operational processes, and partners closely with clinical leadership to ensure an exceptional experience for patients, caregivers, providers, and referral partners.

Reporting to the Chief Medical Officer, the Palliative Care Administrative Coordinator works collaboratively with the Clinical Manager, Nurse Care Coordinator, interdisciplinary clinical teams, and Patient Access Services to support efficient, high-quality program operations.

What You'll Do

Leadership & Team Support

• Supervise and mentor the administrative staff supporting the Palliative Care and Dementia GUIDE programs.
• Foster a culture of collaboration, accountability, responsiveness, and service excellence.
• Support onboarding, training, and ongoing development of administrative team members.

Program Administration & Operations

• Oversee daily administrative operations for the Palliative Care and Dementia GUIDE programs.
• Manage program scheduling, documentation workflows, reporting, data tracking, and operational processes.
• Maintain accurate program records, policies, procedures, and department resources.
• Support quality initiatives and program growth efforts.

Clinical & Patient Care Support

• Partner closely with the Clinical Manager, Nurse Care Coordinator, physicians, advanced practice providers, nurses, social workers, and other interdisciplinary team members.
• Collaborate with Patient Access Services to support a smooth, timely referral and intake process.
• Coordinate communication and administrative workflows that promote seamless patient and caregiver experiences.
• Ensure clinical teams have the administrative support needed to focus on delivering exceptional care.

Operational Excellence

• Identify and implement process improvements that enhance efficiency and service delivery.
• Monitor program performance metrics and assist with operational reporting.
• Support compliance with organizational policies, regulatory requirements, and program standards.
• Assist with implementation of new systems, workflows, and operational initiatives.

What You Bring

• Minimum of five years of experience in healthcare administration, medical practice operations, care coordination, or a related healthcare setting.
• Experience coordinating activities in a multidisciplinary healthcare environment.
• Previous experience supervising or leading administrative staff preferred.
• Strong organizational, project management, and time-management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and healthcare information systems.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Associate or bachelor's degree preferred.

Why Care Dimensions?

At Care Dimensions, you'll work alongside compassionate professionals who are dedicated to improving the lives of patients and families. We value collaboration, respect, innovation, and continuous learning. Your work will directly support the clinicians and caregivers who provide extraordinary palliative care and dementia support services throughout our community.

What Success Looks Like

• Administrative operations run efficiently and effectively.
• Patients, families, and referral partners receive timely, responsive service.
• Administrative team members feel supported, engaged, and empowered.
• Clinical teams have the operational support they need to focus on patient care.
• Program goals, quality standards, and compliance requirements are consistently met.

If you're looking for an opportunity to combine healthcare operations, leadership, and meaningful work, we invite you to explore a career with Care Dimensions.

Apply today and help support the people who provide exceptional care when it matters most.

#INDOTHER 

The Pay Range listed is the anticipated hiring range of this position.  Precise pay rates are determined through consideration of one or more of the following:  education, training, relevant experience and work location.  There are some cases in which the pay rate could exceed the range listed on this job post.  Care Dimensions also offers a comprehensive benefits package – including employer-sponsored health insurance, paid time-off, tuition reimbursement, student loan paydown, supplemental insurance options and more – which adds to the company’s generous total rewards package.    

Benefits are offered to employees that are scheduled to work 20+ hours/week, which include a generous earned time (vacation days) program, tuition reimbursement, scholarship programs, student loan paydown program, two retirement plans, in addition to medical/dental/vision/life/disability insurance, and so much more!

Care Dimensions is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Applicants needing a reasonable accommodation during any part of the interview process may request one.