Essential Responsibilities:
- Assist in daily implementation activities, including meetings, vendor interactions, and reporting.
- Troubleshoot and resolve issues that arise during the implementation process.
- Maintain positive vendor relationships by delivering exceptional customer servic.
- Oversee quality assurance for team tasks including chargeback and return check efforts.
- Coordinate with collection vendors in the event of errors or identified issues.
- Address service issues and collaborate with various departments to identify and resolve operational challenges. Recognize situations impacting customers and implement timely solutions to enhance customer service.
- Reconcile vendor accounts and statements to ensure accurate billing.
- Conduct daily and monthly reconciliations of collection programs nationwide.
- Manage daily collection escalations from the collection partners.
- Match reports and resolve discrepancies daily that relate to collections and occasionally chargebacks.
- Exhibit strong communication, problem-solving, organizational, and delegation skills.
- Serve as a Subject Matter Expert, directly supporting the Client Banking Manager.
- Adhere to SOX controls, company policies, and procedures.
- Perform additional duties as required.
Qualifications:
- A minimum of 3 years of experience in accounting or accounts payable.
- At least 3 years of experience in implementation and collections.
- A Bachelor’s degree in Accounting, Finance, or a related field is preferred, or equivalent experience.
- Proficient in a range of software applications, particularly in word processing and spreadsheets (MS Word & Excel), with advanced Excel skills being a plus.
- Demonstrates a strong sense of urgency and personal initiative in customer service and problem resolution.
- Requires meticulous attention to detail in composing, typing, and proofreading materials, while establishing priorities and meeting deadlines.
- Executes responsibilities with professionalism and follow-through, maintaining high ethical standards.
- Upholds strict confidentiality regarding all company, employee, and customer matters.
- Works effectively in a team environment and collaborates with individuals across various business areas.
- Exhibits strong time management skills.
- Possesses knowledge of money movement domains, including ACH, Fedwire, CHIPS, RTP, SWIFT, and Zelle, with the ability to provide clients with relevant information and data. Maintains composure in challenging situations and effectively escalates issues to management when necessary.
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
- Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
- Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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