About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you’ll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.

About ESPA

As part of THG’s prestigious Beauty portfolio, ESPA is a globally recognized luxury spa and skincare brand founded in England in 1993. With over 30 years of experience creating, building, and managing award-winning spas, ESPA operates in more than 60 countries, where over five thousand therapists deliver more than 3.5 million treatments annually. ESPA is renowned for its highly effective, natural skin and body care products—expertly formulated and produced at our own manufacturing facility in the UK—and its unwavering commitment to holistic wellness, excellence, and elevated guest experiences.

Together, THG and ESPA are redefining the future of wellness and beauty, combining world-class operations, cutting-edge technology, and decades of spa expertise to deliver transformative experiences across the globe.

As the Account Executive, Spa & Wellness, your primary responsibility is to drive profitable growth across ESPA’s professional spa business across the Americas. You will manage and develop an assigned portfolio of luxury hotel, resort, destination spa, and wellness partners while identifying and converting strategically aligned new business.

You must be able to travel across the region approximately 40% to 50% of the time to support account development, new business acquisition, and brand activation. Your role will involve cross-functional collaboration with spa partners, internal departments, and global teams to drive commercial growth and ensure client success.

Acting as a trusted commercial partner to Spa Directors, General Managers, and corporate wellness leaders, you will combine strong relationship management, commercial acumen, and a working knowledge of spa operations to maximize account performance, strengthen brand presence, and support long-term client retention.

Why be a Account Executive at ESPA?

As the Director of Spa Operations, your primary responsibility is to lead the strategic and operational execution of partner Spas and ESPA’s spa portfolio across the Americas. You will oversee the performance and standards of all ESPA-branded and partnered spas, ensuring a consistent luxury experience that aligns with brand values while driving profitability, guest satisfaction, and operational excellence.

You must be able to travel across the region up to 60% of the time to support on-site operations, team development, and brand implementation. Your role will involve cross-functional collaboration with spa partners, internal departments, and global teams to drive innovation, elevate service delivery, and ensure operational success.

In this position, you will lead the launch and ongoing operations of new ESPA spas, ensure compliance with brand standards, guide financial performance for the Spas and for ESPA, and support recruitment, training, and retention of spa leaders and therapists. You will also act as a key brand ambassador, representing ESPA in client and industry-facing settings.

As Director of Spa Operations, you’ll:

Manage and grow an assigned portfolio of ESPA professional spa accounts across the Americas.
Build strong, long-term relationships with Spa Directors, General Managers, Directors of Operations, Purchasing teams, and other key decision-makers.
Create annual account development plans for strategic partners that increase professional product usage, retail sales, treatment penetration, and overall account revenue.
Identify, prospect, and qualify new luxury spa, resort, hotel, and wellness opportunities within the territory.
Lead introductory meetings, brand presentations, product demonstrations, and commercial discussions with prospective partners.
Act as a consultative partner to spa leadership, helping accounts improve retail conversion, professional product consumption, and reorder frequency.
Partner closely with ESPA Training & Education to coordinate technical training, product launches, refresher sessions, and retail education.
Maintain accurate account information, pipeline activity, forecasts, and opportunities in the company CRM.
Represent ESPA at industry events, conferences, networking opportunities, and trade shows.

What skills and experience do I need for this role?

2 to 5 years of relevant experience in professional skincare, luxury spa, wellness, hospitality, or prestige beauty.
Proven experience managing and growing commercial accounts and developing new business.
Strong understanding of professional skincare, spa treatments, retail environments, and revenue drivers.
Demonstrated ability to analyze account performance and translate insight into commercial action plans.
Strong presentation, negotiation, and relationship management skills.
Excellent written and verbal communication skills with the ability to influence at all levels.
Ability to work independently and manage a geographically dispersed territory. Advanced computer literacy, including proficiency in Microsoft Office Suite, CRM systems, and reporting tools, with an understanding and practical use of artificial intelligence systems to support sales planning and account analysis.
Flexibility to adapt to a fast-paced environment and ability to travel frequently. Fluency in English required; Spanish or Portuguese is a plus.
Esthetician or Massage Therapist license or certification is advantageous but not required.
Valid driver’s license.

Attributes

Naturally enthusiastic, confident, and diplomatic leadership style
High personal standards and values
Commercially focused with strong operational follow-through
Proactive, collaborative, and service-oriented mindset

What’s in it for me?

Salary: $83,000 - $87,000 annually
Monthly Commission: Performance-based commission tied directly to individual sales results and budget achievement
Remote - based within the U.S. only in the following states – FL, NY, NJ, GA, TX, CA, KY
Relocation Assistance: Not provided
Medical, Dental, Vision plans
401K matched up to 5%
Generous PTO (Paid Time Off)
Short and long-term disability
Exclusive employee discounts off THG Brands
Quarterly ESPA product allocation valued at $190 wholesale.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.