The role…
As Gym Manager, you will be a passionate and strategic leader, committed to creating an exceptional member experience while championing health, fitness and wellbeing within Soho Health Club. You will oversee the day to day operations of the gym, lead and develop a high-performing team, ensure safety and cleanliness standards are upheld, drive member engagement and contribute to achieving financial targets and broader strategic goals.
Main Duties
People Management
- Build and lead a best-in-class fitness team, including trainers, instructors and gym staff
- Manage recruitment, onboarding, performance reviews, training and development
- Promote high team morale and retention through motivation, coaching and recognition
- Set clear expectations and ensure all staff uphold brand and service standards
- Conduct regular team meetings and manage team schedules effectively
- Ensure the team consistently delivers exceptional service and memorable experiences
Productivity
- Oversee scheduling of classes, personal training sessions and gym floor support
- Maintain gym presentation and ensure all equipment is clean, functional and safe
- Monitor member feedback and usage data to enhance gym programming and member engagement
- Drive participation in group fitness classes and PT sessions
- Collaborate with the Wellness, Spa and F&B teams to ensure seamless cross-referrals and guest experiences
- Lead on key initiatives and activations that align with Soho Health Club’s ethos and goals
Financial Control
- Support the delivery of budgeted targets, KPIs and revenue opportunities
- Achieve KPI’s for class programming and PT sales
- Ensure staffing, scheduling and resources are optimised to reflect business needs
- Monitor and control operational costs while maintaining exceptional standards
- Analyse member usage, sales data and feedback to inform business decisions
- Track and report on member engagement, trainer productivity and class occupancy
Standards
- Maintain a high level of safety, cleanliness and professionalism across the gym
- Ensure all equipment is regularly maintained, serviced and compliant with health and safety regulations
- Uphold all health & safety procedures including risk assessments and incident reporting
- Ensure gym staff are trained in safety procedures and certified where necessary
- Monitor and evaluate team standards using feedback tools and internal audits
- Set an example by maintaining a visible presence and actively engaging with members on the floor
Marketing & Member Engagement
- Work with the marketing team to develop campaigns that drive usage and increase member engagement
- Create monthly community fitness programming
- Host events, workshops or wellness activations to build community within the Health Club
- Proactively gather and act upon member feedback to continuously improve offerings
Business Development
- Identify trends in the fitness and wellness industries and introduce innovative programming
- Build partnerships with fitness brands, guest trainers and wellness experts
- Regularly review the class schedule and fitness offering to ensure relevance and variety
Note:
- All duties and requirements are essential job functions.
- This job description is not exhaustive and the Gym Manager may be asked to undertake additional duties to support the smooth running of the Soho Health Club
Required Skills/Qualifications
- 5+ years’ experience in a high-profile fitness or wellness environment, ideally within a members’ club or hospitality setting
- Level 3 Personal Training certification (minimum)
- Strong leadership with proven success in recruitment, training and performance management
- Strategic, target-driven and results-oriented
- Excellent organisational and communication skills
- Collaborative and comfortable working cross-functionally
- Highly adaptable, hands-on and solutions-focused
- Passionate about fitness, with high standards of service delivery
Physical Requirements
- Must be physically fit.
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 10 hours.
- Fast paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry, or lift at least 50 pounds.
- Occasionally kneel, bend, crouch and climb as required.
Why work with us...
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- Paid Time Off: Full- Time Employees have sick days + vacation days
- Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically
- Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- Learning & Development: An extensive range of internally and externally run courses are available for all employees.
- Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, trainings and events. Available to all.
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
- Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge.