Senior Manager of Human Resources

Crowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, intellectual property, and transactional and corporate matters. The firm is internationally recognized for representing Fortune 500 companies in high-stakes litigation and government-facing matters, as well as its ongoing commitment to pro bono service and diversity, equity, and inclusion. At Crowell & Moring, exceptional client service begins with exceptional people. We are committed to delivering responsive, high-quality, and professional service to our clients and to one another, while continuously elevating standards of excellence across every aspect of our work.

Job Summary

The Senior Manager of Human Resources will serve as a key person in leading processes and initiatives related to key areas of human resources including retention of top talent, employee relations, employment compliance, and leadership coaching. The individual will be an adviser to management on employee related issues for Crowell & Moring collaborating directly with the General Counsel’s office when necessary. The Senior Manager will serve as an advisor to senior leadership for multiple internal client areas/departments, as well as partners, across the firm. Additionally, the Senior Manager will assist in developing and delivering results for various HR department projects.

Job Responsibilities

• Leads initiatives to deliver on complex HR projects such as annual surveys, focus groups, HR training programs, talent recruitment and retention, performance evaluations, mentoring and sponsorship.
• Provides advice and counsel to managers, supervisors and employees regarding human resources practices, policy and compliance with applicable employment laws.
• Enforces management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Works closely with management and employees to improve work relationships, build morale, increase productivity and retention; responds to employee relations issues as appropriate.
• Manages and resolves complex employee relations issues and leads effective, thorough, and objective investigations for matters involving both professional staff and lawyers. Documents issues and collaborates with labor and employment counsel and the general counsel’s office to report findings and recommendations.
• Provides employee investigation subject-matter-expertise and coaching to staff in the human resources department.
• Interprets and partners with HR team members in the administration of leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.) for professional staff and lawyers. Provides subject-matter-expertise to human resources department staff on these matters.
• Conducts exit interviews, works with HR Business Partners and HR Director to analyze data and make recommendations to the management team for corrective action and continuous improvement.
• Project manages the firmwide professional staff evaluation processes.
• Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends and develops new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Oversees leave management process and manages relationship with leave database service provider. Collaborates with the HR Coordinator and Attorney Resources department to ensure seamless integration of leave policies and other policies or programs that span across lawyers and professional staff. Supervises HR Coordinator/Leave Administrator as it relates to these duties.
• Serves as liaison with the Practice Innovation department and HRIS to create, update and maintain HR BI Dashboard reporting to support departmental goals and initiatives.
• Assists with full life cycle talent acquisition for professional staff job vacancies as needed.
• Performs other related duties as required and assigned.

Knowledge, Skills and Abilities

• Must possess strong conflict management skills.
• Ability to adapt to changing priorities and maintain a productive and committed work effort, meeting deadlines and managing workload.
• Ability to effectively assign and direct the work of others to assure accurate and timely completion.
• Ability to effectively supervise others, including hiring, training, assigning work, managing performance, counseling, disciplining and terminating.
• Ability to manage subordinate supervisors in a complex work environment to develop a cohesive, effective work unit.
• Ability to provide quality client service to both internal and external contacts, regarding non-legal matters of a complex nature. Requires patience, creativity and discretion.
• Ability to manage and administer a broad range of tasks including resolving complaints, counseling managers and employees on the interpretation of policies, procedures and agreements.
• Demonstrated ability to lead projects and initiatives by effectively setting goals, milestones and meeting completion timelines.
• Demonstrated ability to develop strategies to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation or government law.
• Intermediate knowledge of MS suite to produce quality written communications such as memos, spreadsheets, slides, reports, presentations, and standard work documents.
• Extensive knowledge of applicable state and federal employment laws and governmental compliance requirements. Knowledge of immigration laws and processes highly desired.
• Demonstrated ability to communicate persuasively, both orally and in writing, on a prepared and extemporaneous basis with internal and external contacts.
• Ability to analyze and interpret information from a variety of sources, apply critical and creative thinking to draw conclusions or develop solutions to complex problems.

Education

The position requires a Bachelor’s Degree in a related field.  Equivalent training and experience may substitute for education.

Experience

The position requires a minimum of seven (7) years experience during which a broad knowledge of the human resource profession was demonstrated including an emphasis on employee relations.  Experience in a law firm is preferred.

Our Firm is committed to fair and equitable compensation practice in accordance with applicable laws. Additional compensation may include a discretionary bonus. The salary for this position may vary based on location, market data, an applicant’s skills and prior experience, certain degrees and certifications, and other factors.

Crowell & Moring LLP offers a competitive compensation and comprehensive benefits package. Our benefits include healthcare, vision, dental, retirement, and all-purpose leave and progressive options such as back up childcare, wellness programs, cultural events and social activities. We take great pride in our positive, friendly culture that rewards hard work and success, at the same time recognizing the importance of family and community service.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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