Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

Account Executive

At Fanatics, we bring our BOLD Leadership Principles to life every day—building championship teams, obsessing over fans, acting with limitless entrepreneurial spirit, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Account Executive will play a critical role in driving fan acquisition, conversion, and relationship-building across Fanatics Commerce, Sportsbook, Collectibles, and Events.

ROLE OVERVIEW

The Account Executive is a frontline fan-facing sales role responsible for building meaningful relationships, managing accounts, and converting inbound leads and outbound outreach into new sales opportunities. Operating within a high-volume, quota-driven environment, this role leverages Salesforce CRM, CTI phone software, and OMS platforms to deliver a seamless fan experience across every interaction. The Account Executive delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Operate with a "one Fanatics" mindset — winning as a team with a missionary rather than mercenary approach to sales and fan service.
Partner closely with Fan Advisors to receive and convert leads, ensuring seamless handoffs that strengthen the broader team's pipeline.
Actively collaborate with and promote cross-functional Fanatics teams — including Sportsbook, Collectibles, and Events — to connect fans with the full breadth of Fanatics offerings.

Fan & Customer Impact (Obsessed with Fans)

Serve as a dedicated resource for fan experience, managing service requests that arise organically through sales conversations and account management activities.
Build and maintain detailed fan profiles within Salesforce CRM to enable personalized, relationship-driven outreach and follow-up.
Maintain consistent availability during Hot Market periods, including evenings and weekends, to ensure fans always have access to the support and experience they expect.
Act as a knowledgeable ambassador for Fanatics products and industry trends, delivering informed and confident conversations that enhance fan trust and loyalty.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

Leverage the Campaign Dialer System and Salesforce CRM to optimize outreach efficiency and fan engagement across a high-volume call environment of 50–75 calls per shift.
Continuously develop product and industry knowledge to identify new sales opportunities and stay ahead of fan demand and market trends.
Utilize the full technology stack — including CRM, CTI Phone Software, OMS systems, and Microsoft 365 — to work smarter and deliver a consistently excellent fan experience.
Identify opportunities to connect fans with adjacent Fanatics business units, turning single transactions into long-term fan relationships.

Ownership & Execution (Determined & Relentless Mindset)

Maintain personal accountability for a sales quota ranging from $300K to $1.2M per calendar year, consistently driving toward and exceeding targets.
Execute a disciplined outbound outreach cadence of 50–75 sales calls per shift, managing time and pipeline with rigor and focus.
Take full ownership of the end-to-end account management lifecycle — from initial outreach and order placement through to servicing and retention.
Demonstrate flexibility and reliability during peak Hot Market periods, treating every fan interaction as an opportunity to represent the Fanatics brand at its best.

AI & DIGITAL CAPABILITY

We are building a future-ready organization. This role is expected to:

Apply AI and technology to improve efficiency, quality, and outcomes
Use data and digital tools to inform decisions and enhance performance
Demonstrate curiosity and adaptability in adopting new technologies and ways of working
Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications:

Proven experience in a quota-carrying sales or account management role, with demonstrated ability to meet or exceed revenue targets.
Strong proficiency with CRM platforms, specifically Salesforce, and the ability to manage and update fan/customer records with accuracy and consistency.
Comfort operating within a high-volume outbound call environment, with the discipline to sustain 50–75 calls per shift.
Experience using CTI phone software, OMS systems, and Microsoft 365 Office applications in a professional sales context.
Excellent verbal communication and active listening skills, with the ability to build rapport quickly and navigate fan service requests in real time.
Demonstrated ability to collaborate cross-functionally and refer fans to the appropriate Fanatics team or business unit (Sportsbook, Collectibles, Events) when relevant.
Availability and flexibility to work evenings, weekends, and Hot Market periods as required by the business.

WORK LOCATION

Remote: As a fully remote role, the primary place of performance will be your residence or other approved remote location.

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined & Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

NYC Salary Range$56,250—$68,750 USD

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset

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