Workplace Experience Coordinator

About the Role

Chime is hiring a Workplace Experience Coordinator for our New York City office. You'll own a core set of the day-to-day operations of our recently opened 84,000 sq. ft. space, working closely with our Workplace Experience Lead based in New York City and our Regional Workplace Manager based in Chicago as part of a small, hands-on team.

Our New York City office is still new, which means some processes and playbooks are already in place while others are continuing to evolve. That creates a lot of variety in the day-to-day and a real opportunity to shape how the space operates, how Chimers experience it, and how Workplace scales with the office as it grows.

The details matter. We’re building a great experience for Chimers, and like any good product, that experience often comes down to the small things. We’re looking for someone who sees it that way - someone who understands that a restock, a room reset, or a quick follow-up may seem small on its own, but together – those moments shape the overall experience. Someone who treats the office as something they’re building, not just maintaining; who is curious about how things work, takes ownership of their scope, and raises issues early with enough context for the team to move quickly.

This role is expected to be in the office five days a week.

In this role, you can expect to:

• Create an exceptional day-to-day workplace experience in our New York City office, ensuring the space feels welcoming, functional, and ready for Chimers to do their best work 
• Serve as a friendly and reliable first point of contact for workplace questions, requests, and onsite needs, helping Chimers navigate the office and connecting them to the right resources when needed
• Partner closely with Workplace Experience teammates and cross-functional partners, including Culinary, IT, People Experience, Safety and Security, and Internal Comms to create a seamless Chimer experience 
• Support onsite meetings, team gatherings, events, and other moments that bring Chimers together, taking ownership of setup, execution, and breakdown.
• Own day-one workplace experience for new hires, including desk setups, welcome materials, and office orientation tours to help new Chimers feel set up for success from day one
• Own day-to-day mail and package operations, including scanning incoming items into Chime’s digital mail system and keeping deliveries organized
• Coordinate day-to-day facilities requests and vendor visits, tracking each one through completion and escalating anything that needs a decision
• Maintain accurate workplace documentation, inventories, and operational processes while identifying opportunities to improve how the office operates over time
• Bring a proactive, hands-on approach to the workplace – notice the details, anticipate needs, and jump in to solve problems to keep the office running smoothly

To thrive in this role, you have:

• 1–3 years of experience working in a fast-paced environment in a Workplace or Facilities role
• A strong service mindset - you go above and beyond for people and follow through on what you own
• Strong organization and attention to detail, with the ability to manage multiple day-to-day tasks
• Curiosity about how and why things work, and an eye for where the Chimer experience breaks down - you notice the small friction points and speak up about them
• Good judgment in knowing when to decide, when to ask, and when to escalate
• Clear, friendly communication with Chimers, vendors, and building partners
• Open to feedback and willing to adjust - you try something, see how it goes, and make changes as needed.
• Familiarity with Google Workspace, Slack, Envoy, and Jira, and comfort using AI tools to work faster and smarter - or the ability to pick up new tools quickly
• Ability to lift 50 lbs
• Availability to be onsite five days a week, with occasional early mornings, evenings, or weekends as business needs require

#LI-Onsite #LI-BE1

Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress. 

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

• 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
• 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
• 🏝 Generous vacation policy and company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to family planning reimbursement
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.