About Groma
Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone – from institutional investors to the residents in our buildings – to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.
About the Role
We are seeking highly-motivated and organized co-ops to join our property operations team. The Property Operations Co-op will play a crucial role in overseeing the day-to-day operational tasks of our residential real estate portfolio, as well as handle corporate-level administrative responsibilities. This multifaceted role requires a proactive individual with exceptional communication, organizational, and problem-solving skills. The successful candidate will collaborate across various elements of the Property Operations department, including property management, maintenance, construction, and leasing. Responsibilities include but are not limited to:
Property Management
- Field inbound calls, emails, and resident portal requests and inquiries
- Perform on-site property inspections quarterly and for apartment turnovers
- Perform monthly outstanding balances audit for rent collections
- Perform monthly billing for completed work orders
- Collaborate with maintenance on the scheduling and follow-up of maintenance tasks
- Assist with the move-in and move-out processes
Leasing
- Execute apartment showings for prospective residents
- Coordinate showing requests and third-party real estate agent showings
- Assist with subletting and lease assignment process for current residents
- Assist in reviewing rental applications for prospective renters
Corporate Development
- Assist with the onboarding of new acquisitions to the portfolio
- Assist with the implementation of policies and procedures across the property operations team
- Participate in property operations meetings and projects
Experience
- 1+ years of experience in customer service or hospitality positions (experience in the real estate, construction, or property management industries is a plus)
- Strong computer and Excel skills (Google Suite experience preferred)
- Excellent communication and interpersonal skills, must be very comfortable talking on the phone
- Ability to work independently and as part of a team
- Diligent and efficient documentation, task, and schedule management skills
Work Schedule
Most individuals looking for a new place to live tend to do so outside normal working hours, and we have created coverage schedules that balance our team members' and our renters' needs. These schedules allow for a 40-hour work week for our team members, with alternating shift times to account for weeknights and weekend coverage. We’ve included a sample schedule below, but more specific details will be provided during the interview process.
Week 1 (40 total hours)
Week 2 (40 total hours)
Week 3 (40 total hours)
Week 4 (40 total hours)
Saturday
OFF
11-7
OFF
11-7
Sunday
OFF
11-7
OFF
11-7
Monday
11-7
OFF
11-7
OFF
Tuesday
11-7
OFF
11-7
OFF
Wednesday
11-7
11-7
11-7
11-7
Thursday
11-7
11-7
11-7
11-7
Friday
11-7
11-7
11-7
11-7
About our Culture
At Groma, we’re looking to build something big and are on a very fast growth trajectory. We strive to respect individuals and their needs, while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short period of time. We are focused on maintaining our dynamic in-office culture at Groma’s headquarters in downtown Boston. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company’s success at this stage. We understand that everyone will need to work from home or the road occasionally, but want to be transparent with this expectation.
We have an ever-evolving list of values and conventions that guide how we operate as a company, but here’s a high-level overview of how we think about doing what we do:
- We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
- Our whole team believes strongly that the challenges we are solving require effective teams, not individual heroes.
- We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.
Compensation
This is a 40 hour per week position and is paid at a rate of $20 per hour.
Job Benefits
- Fully covered commuter passes for bus, subway, boat, or commuter rail
- Competitive paid time off policy, 4 company holidays within co-op cycle
- In-office gym and roof deck
- Comprehensive catering, snack, and beverage program