Role Overview

The Solutions Engineer (SE) for France is a critical technical and business-driven consultant who understands the specific digital transformation needs of French and European enterprises. Acting as a trusted advisor, the SE provides business-centric expertise that helps our regional Sales team establish market relevance, secure deal-level visibility, and clearly differentiate Talkdesk's AI-powered solutions from legacy competitors.

This role is calibrated for a fully autonomous, mid-level operator who is highly "AI-savvy." You are not just a presenter of slides; you are a hands-on practitioner who knows how to configure conversational AI products, build live prototypes, and architect solutions. You will deeply understand the unique nuances of the French market—including data sovereignty expectations, regulatory compliance (such as GDPR), and complex system integrations—while maintaining fluent, daily collaboration in English with our global product and engineering teams.

Responsibilities

Hands-on AI Prototyping & Configuration: Design, build, and configure customized, live proof-of-concepts (PoCs) featuring Talkdesk Autopilot and AI Agents. This includes hands-on prompt engineering, defining Guardrails, setting up Retrieval-Augmented Generation (RAG) knowledge sources, and mapping conversational flows.
Strategic French Market Advisory: Understand customer-specific business challenges in France and French-speaking Europe to provide consultative, business-driven solutions for prospective and existing customers, guiding them on how to transition from legacy, rigid IVRs to dynamic, AI-powered automation.
Deal Strategy & Differentiation: Partner with the regional Sales team to deliver business-centric expertise. Establish highly resonant, deal-level visibility that clearly positions Talkdesk's speed, agility, and AI superiority over competitor offerings.
Technical Architecture Design: Map out integrations between Talkdesk's AI suite and customer ecosystem technologies (CRMs, APIs, legacy telephony via SIP Trunking) to support seamless, secure automation.
End-to-End Sales Lifecycle Ownership: Smoothly transition across key facets of the sales cycle, including pre-sales engineering support, solution qualification, custom architecture design, and post-sale upsell strategy.
C-Suite Influence: Act as a credible thought leader confidently presenting to and addressing French C-level executives (CIOs, CTOs, COOs, and Customer Experience Directors) to expand revenue opportunities.

Requirements

Bilingual English & French Mastery: Native French speaker with professional business fluency in English. You must be equally comfortable leading a highly technical discovery call in French and jumping onto a global product call in English to discuss roadmap features, file bug reports, or write technical documentation.
AI & Prompt Engineering Savviness: Demonstrated experience configuring AI/NLP systems, LLM-based applications, or conversational AI platforms. You should understand how temperature, prompt design, and context windows affect AI agent performance.
High Responsiveness: Demonstrate an exceptional level of responsiveness to internal stakeholders and external clients throughout complex, fast-moving sales cycles.
Expert "Tell-Show-Tell" Presentation: Possess superior presentation and demonstration skills, both virtual and live, utilizing Talkdesk's "tell-show-tell" format to map technical features directly to tangible business value.
Interactive Facilitation: Exhibit expert facilitation skills for executive briefings, workshops, and discovery sessions, showing a strong ability to listen actively, guide group dynamics, and challenge the status quo constructively.
Critical Thinking & Problem Solving: Adept at critical thinking and complex problem-solving, with the ability to take a vague customer business problem (e.g., "Our billing queue is overwhelmed") and physically configure an elegant, automated AI Agent solution to resolve it in a live demonstration.
Strategic Collaboration: Exhibit strong teamwork skills, acting as a true strategic partner to both the client and the regional account team.
Structured Progress: Meet weekly with your direct manager to align on pipeline priorities, celebrate accomplishments, and systematically overcome deal-level hurdles.
Regional Travel: Willingness to travel to customer sites across France and Southern Europe, as well as occasional international internal meetings (travel estimated at 20-50%).

Core Competencies

Experience: 3+ years of Solutions Engineering (Pre-sales) experience in an AI, Conversational AI, or SaaS/CCaaS environment (calibrated specifically for a fully autonomous, mid-level SE).
AI Configuration Skills: Practical, hands-on experience configuring chatbots, voicebots, virtual assistants, or cognitive search tools.
Industry Domain: 2+ years of related industry experience in Customer Service Software, AI, Workforce Engagement Management (WEM), or Business Intelligence.
Agility & Drive: Strong self-directed work habits with the initiative, creativity, and self-assurance required to thrive in a fast-paced, high-growth environment.
Technical Foundation: Bachelor’s Degree in a technical field (Computer Science, Engineering, or similar) or equivalent practical experience.

Application Window: The application window is expected to close at least 5 days from the posting date. The application was posted on 10/07/2026.

Benefits and perks listed above may vary based on the nature of your employment with Talkdesk.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.