About the Role

As a Senior Site Reliability Engineer (SRE) at Hinge Health, you will play a pivotal role in ensuring the reliability, scalability, and performance of our digital health platform. You’ll work closely with engineering, product, and operations teams to design, build, and maintain robust infrastructure and automation solutions that support our mission to deliver outstanding member experiences and improved health outcomes. This is a high-impact, cross-functional role where your expertise will directly influence the stability and growth of our core services, enabling Hinge Health to scale efficiently and securely.

You’ll be part of a collaborative, innovative team that values operational excellence, continuous improvement, and a culture of learning. Your work will be essential in driving the evolution of our platform, supporting rapid product development, and ensuring our systems meet the highest standards of reliability and security.

What You’ll Accomplish

• Own and lead projects in your domain: turn ambiguous goals into sequenced plans, and set new projects up for success in production, including SLOs, observability, safe rollout and on-call readiness.

• Design and maintain scalable, secure infrastructure in cloud environments.

• Build self-service tooling and standardized workflows, for deployment, monitoring and infrastructure management.

• Lead incident response, and drive post-incident reviews and RCAs that reduce MTTD/MTTR and prevent repeat incidents.

• Define SLOs for the systems you own, and use them to prioritize stability work.

• Collaborate with engineering and product teams on CI/CD, observability and safe launches.

• Troubleshoot and resolve system performance and reliability issues.

• Drive adoption of Infrastructure as Code (IaC) and config management practices.

• Establish and enforce infrastructure patterns and standards for your domain (e.g., reusable modules), and surface cross-team dependencies early.

• Author design docs, and influence architectural decisions with a focus on operational excellence.

• Maintain a high quality bar through testing, review and low change-failure rates, and create reusable templates and reference code that speed up the team.

• Lead capacity planning and disaster recovery efforts for your domain.

• Track and improve key reliability and performance metrics.

• Evaluate and implement tools that improve reliability and developer productivity, including AI-assisted tooling used safely. Be a go-to expert in your area, champion safe AI adoption on the team, mentor others on it, and bring new ideas to the roadmap.

• Mentor junior and mid-level engineers through pairing, code review and onboarding materials, and contribute to hiring.

• Enforce security best practices and compliance in design and code review across infrastructure operations.

• Partner with engineering, product, security and other cross-functional teams to shape the team’s roadmap, explain technical tradeoffs, resolve technical disagreements within your team and with partner teams, and meet business and regulatory goals.

• Participate in the team’s weekly on-call rotation, helping ensure the reliability and timely support of the systems we build

• Document systems, processes and procedures for transparency and knowledge sharing.
  

Basic Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.

• 3+ years of experience in Site Reliability Engineering, DevOps or related roles, including production on-call.

• Experience with cloud infrastructure (AWS preferred, or equivalent depth on another major cloud) and container orchestration (e.g., Kubernetes).

• Hands-on experience with Infrastructure as Code tools (e.g., Terraform).

• Familiarity with logging and observability tools (e.g., Datadog, Grafana, New Relic).

• Expertise in CI/CD pipeline design, usage and implementation (e.g., GitHub Actions, GitLab, Jenkins).

• Proficiency in at least one programming or scripting language (e.g., Python, Go, Bash).

Preferred Qualifications

• Experience in a high-growth, fast-paced technology or healthcare environment.

• Practical judgment on where AI tools help and where they don’t.

• Experience with monitoring, alerting, and incident response best practices, including defining SLOs.

• Strong communication and collaboration skills, with experience working in cross-functional teams.

• Experience with performance tuning, capacity planning, and disaster recovery.

• Demonstrated ability to mentor junior engineers and lead technical projects.

• Deep knowledge of security best practices and compliance frameworks (e.g., HIPAA, SOC 2).

Hinge Health Hybrid Model

We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.

About Hinge Health

At Hinge Health, we’re using technology to scale and automate the delivery of healthcare – starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide. With an AI-powered human-centered care model, Hinge Health leverages cutting-edge technology to improve outcomes, experiences and costs to help people move beyond their pain. The platform addresses a broad spectrum of MSK care – from acute injury, to chronic pain, to post-surgical rehabilitation – through personalized, evidence-based care. As the preferred partner to 60+ health plans, PBMs and other ecosystem partners, Hinge Health is available to over 20 million people across more than 2,800 employers. The company is headquartered in San Francisco with additional offices in Montreal and Bangalore. Learn more at http://www.hingehealth.com.

What You’ll Love About Us

• Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.

• Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.

• Modern life stipends: Manage your own learning and development.

• Grow with us: Grow with us through discounted company stock through our ESPP with easy payroll deductions.

Culture & Engagement

Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.

By submitting your application you are acknowledging we are using your personal data as outlined in the personnel and candidate privacy policy.

Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information. We'll never ask for financial details during the hiring process and only use "@hingehealth.com" emails. If you receive a suspicious offer, stop communication and report it to the US FBI Internet Crime Complaint Center. To verify an email from our recruiting team, forward it to security@hingehealth.com.