Technical Product Owner

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Position: Technical Product Owner

Location: Hedge End, Hampshire

So, what’s the role all about?

Here at NiCE Public Safety, we develop state of the art solutions for the Public Safety market, bringing together voice, video and screen recording, playback and analysis for Security customers worldwide.

We are currently expanding our development team to allow us to continue to develop an exciting product that enables Police forces worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.

How will you make an impact?

• You own the Product Plan, driven from the Product roadmap, created by the Product Managers

• You create a prioritised backlog based on High Level product requirements

• You work closely with NICE Architects and Product Managers to clearly describe business goals and customer requirements into product backlog items

• Assess and review technical documentation and ensure the development team create appropriate levels of product documentation

• You support the Product Manager in development of user scenarios for technical users

• You work closely with R&D to:

  • Explain the motivation and the customer needs behind a new requirement

  • Own and Groom (create and explain) the User stories

  • Be there daily for the team for any questions & feedback

  • Understand and prioritise technical requirements

• You are:

  • Somebody who’s comfortable getting into a detailed technical discussion with our team of software developers

  • Happy to work on back-end solutions (e.g. software running as Windows Services)

• You provide support to Customer Support, Professional Services, Technical Pre-sales teams and Training where required

Have you got what it takes?

• Bachelor’s degree in a technical discipline/STEM subject, preferably Computer Science or Engineering, MBA

• Ability to multitask and prioritise work

• Ability to understand technical solutions, experience of software development

• Ability to understand the big picture and translate it to detailed needs

• Experience working in an Agile delivery methodology organisation

• Communicating effectively at all levels, from executive management to individual contributor

• Excellent English verbal and writing communication skills

• Fast learner with ability to educate her/himself on relevant technologies e.g. Azure / Cloud-based services

• Ability to remain focused and calm under pressure

• Great interpersonal skills

You will have an advantage if you also have:

• A growing knowledge of AI tools, technologies and processes

• Ability to work successfully with clients and business partners directly

• Experience of working with Azure technologies

• An appreciation of Next Generation (NG) emergency services

• Experience in writing Technical Systems/Solutions Documentation

• Experience of systems software

• Breaking down complex market requirements into secure, scalable, and resilient system designs (this will come from candidates with a Systems/Architect background)

What’s in it for you?

Learn more about the Benefits at NICE

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

#LI-Hybrid

Requisition ID: 11829

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.