About the Role
A seed-stage AI company serving manufacturers is hiring a Head of Operations / COO to own how the business runs day to day. Working closely with the founders, you will lead customer delivery and build the supplier and freight operations that help a small team serve more customers.
What You'll Do
Own operations end to end, including customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
Build the processes, metrics, and playbooks needed to scale service for manufacturers.
Partner with engineering to identify operational workflows that AI agents should automate next.
Manage supplier and freight operations, vendor relationships, and service quality.
Hire and lead the operations team as the business grows.
Work with the founders on planning, finance, and company priorities.
What We're Looking For
Senior operations leadership experience as a Head of Operations, COO, VP or Director of Operations, or in a similar role.
Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
Experience at an early-stage startup or on a small team, with a willingness to build processes from the ground up and stay hands-on.
Strong quantitative, systems, and process design skills.
Experience serving manufacturers in areas such as food, consumer goods, cosmetics, or chemicals is helpful.
Freight brokerage, third-party logistics, or early startup experience is a plus.
Location
This is an on-site role in San Francisco, California, five days a week. Candidates may relocate from elsewhere in the United States.