About the Role
This customer-facing role connects the solution sold with the work delivered, from initial discovery through implementation and go-live. As part of the Commercial organization, you will partner with Sales, Customer Success, Product, and Engineering to design practical solutions for supply chain and cold chain customers.
What You'll Do
Lead technical and process discovery with supply chain, quality, logistics, and IT stakeholders to understand workflows, systems, data, and constraints.
Deliver tailored product demonstrations and address technical objections using customer-relevant scenarios.
Own solution designs, including applicable modules, data needs, integrations, scope, and delivery phases.
Turn designs into sequenced implementation plans and statements of work, identifying effort, dependencies, and risks.
Support proposals and commercial documents by ensuring commitments are technically deliverable.
Lead solution workshops, guide software configuration, and remain accountable through customer go-live.
Coordinate handoffs and deliverables across Product, Data, Engineering, and Delivery teams.
Create reusable solution designs, discovery frameworks, scoping templates, and integration patterns.
What We're Looking For
At least 5 years of experience as a Solutions Engineer, Solutions Architect, or Technical Account Manager delivering enterprise software implementations.
Experience owning solution designs from pre-sales through implementation and go-live, including tailored demonstrations and technical sales discussions.
Background in supply chain, cold chain, logistics, or quality management, ideally in a regulated industry with compliance and traceability needs.
Hands-on experience configuring or implementing enterprise software, plus familiarity with data integrations, APIs, and system interoperability.
Proficiency with design and documentation tools such as Figma or FigJam, and project tracking tools such as Linear or Jira.
Experience coordinating cross-functional technical delivery and building reusable implementation materials is valuable.
Compensation & Benefits
Salary range: $140,000 to $180,000 USD annually. Visa sponsorship is not available.
Location
On-site in Chicago, Illinois, United States.