About the Role
Join the customer deployment team at an AI-enabled procurement software startup. You will partner with engineering to guide customers from initial pilots through organization-wide adoption, turning procurement and sourcing needs into practical workflows and product feedback.
What You'll Do
Lead customer deployments from pilot through full organizational rollout, working closely with engineering.
Learn each customer's category-management and sourcing processes, then scope workflows that address their needs and can work across accounts.
Run discovery workshops and deep-dive sessions to translate customer expectations into actionable technical requirements.
Distinguish reusable platform capabilities from account-specific work and communicate customer behavior and feedback to product and engineering teams.
Partner with procurement leaders, category managers, and executives on long-term rollout plans.
Create playbooks, training materials, and best practices to support onboarding and adoption across customers.
What We're Looking For
At least three years of hands-on, customer-facing experience working with both end users and senior executives.
Experience in procurement, strategic sourcing, or buyer operations; procurement consulting experience is especially relevant.
Fluency in German and English, with strong communication and relationship-building skills.
Experience designing customer workflows, leading workshops, and translating client needs into technical requirements.
Ability to navigate ambiguity, manage multiple customer relationships, and build repeatable approaches to deployment and adoption.
Based in Berlin or willing to relocate, and able to travel to customers.
Compensation & Benefits
Salary range: €60,000 to €90,000 annually. Equity may be available. Visa sponsorship is not available.
Location
On-site in Berlin, Germany, with some customer travel.