This is a remote position.

Position Summary:

Helpdesk Customer Service Agents, this role focuses on handling customer concerns, coordinating maintenance and repairs, and keeping clear communication with customers and service partners. A key part of the role is 10K maintenance outreach for stores, making sure vehicles receive timely service. Agents work independently while staying connected with the team to keep operations running smoothly.

Essential Duties and Responsibilities (include, but are not limited to the following):

Assist customers through phone, SMS, email, and messaging platforms
Help customers with vehicle pickup and basic setup instructions
Make sure all required documents are completed and submitted
Update systems with accurate customer, vehicle, and service details
Receive and handle customer concerns such as vehicle issues, tire problems, or service requests
Schedule maintenance and repair appointments with vendors
Follow up with vendors to check repair progress and completion
Conduct regular 10K maintenance follow-ups for assigned vehicles
Handle 10K maintenance outreach for stores to ensure timely service coordination
Support customers with accident or claim-related concerns
Help review vehicle condition reports and assist with damage charges and payment follow-ups
Coordinate vehicle returns and assist with impound or towing situations
Support requests for vehicle swaps or upgrades
Follow up on pending repairs, parts, and service updates
Arrange towing services and confirm completion
Answer basic rideshare-related questions when needed
Communicate daily with customers, vendors, and service providers
Follow up on unpaid balances, help set up payment plans, and track payments
Keep records organized and ensure all tasks are completed on time

Qualifications Required:

Ability to work remotely and manage tasks with minimal supervision
Willing to join daily team check-ins for support and updates
Comfortable making outbound calls and following up with customers
Reliable internet, computer, headset, and phone for work use
Strong focus on customer service and problem solving

Education and Experience:

High school diploma or equivalent required
Additional education in business, communication, or customer service is a plus
Experience in customer service, helpdesk support, call center, logistics, automotive, or collections is preferred
Experience working with vendors or service providers is a plus

Salary: $7.00 USD hourly

Skills and Abilities:

Clear verbal and written communication in English (Spanish is a plus)
Friendly, patient, and professional when dealing with customers
Ability to handle multiple tasks and follow-ups at the same time
Good organization skills and attention to detail
Comfortable discussing payments and setting up payment plans
Strong problem-solving skills and ability to think ahead
Able to work independently while being part of a team
Good at tracking tasks, deadlines, and updates
Proficiency in CRM systems, spreadsheets, and messaging tools