Jr. Logistics Campaign & UFO Coordinator  - Contract

Job title:

Jr. Logistics Campaign & UFO Coordinator 
(Internal Only)

Terms of employment:

Full-Time, Contract, Hourly

Department:

Manu S&A Distribution Freight

Shift: 

AM Shift (7:00 am - 3:30 pm)
Monday to Friday

Reports to:

Dustin Hill - Logistics Coordinator-UFO Signage Supervisor

Tsering Paldon - Logistics Lead

Rate:

$24.68/hourly 

Location:

70 The East Mall, Etobicoke, ON

Apply by:

11:59 pm on Monday, October 19, 2026

The Role: Jr. Logistics Campaign & UFO Coordinator

Availability: Full-time with the ability to work mornings, afternoons, and occasional overtime, holidays, and weekends, especially during busy seasons and product launches. 

The Jr. Logistics Campaign & UFO Coordinator, reporting to their supervisor and Freight Lead, is responsible for efficiently transporting materials to customers, meeting service requirements while optimizing costs. This role emphasizes delivering and maintaining a high level of service to customers through proactive communication and transparency throughout the transportation process. Working with the distribution team, the Jr. Logistics Campaign/UFO Coordinator will help lead and execute transportation projects to improve operational performance and meet customer service levels. As a Jr. Logistics Campaign & UFO Coordinator, you will incorporate LUSH’s Leadership Practices into all aspects of your work. Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.

What you do (Responsibilities):

• Manage all incoming and outgoing UFO requests throughout their lifecycle
• Maintain communication with and fulfill special order requests from other departments within the business
• Proficient use and knowledge of UPS, Canada Post, and FedEx shipping systems
• Liaising with distribution systems, inventory, and systems support teams when needed
• Ensuring shipping deadlines will be achieved and providing accurate estimates/time frames for business unit send-outs
• Picking and managing all inventory required for send-outs
• Coordinating the packaging and prepping of all products and orders
• Verifying address lists for CSV upload files
• Processing and printing all shipping info/labels and customs documentation through UPS or other desired carriers
• Problem-solving shipping deadlines and timing of package arrivals to meet business needs and following up on lost/late packages
• Provide meaningful commentary to customers and stakeholders concerning the Campaign / UFO
• Support in meeting organization and leading huddles
• Properly update the Teams tracker and reference it for information as needed
• Log and communicate tracking numbers to Lush business units when sending materials or other small-pack items via small parcel (single/mass shipments)
• Working with the inventory team to solve inventory issues
• Working with Procurement and Procurement Support to address any stock shortages upon material receipt before assets begin shipping
• Completing delegated tasks on time
• Physically receive Purchase Orders and make them available to be stocked in the pick locations (Campaigns Only)
• Flexibility to support other parts of the business, including Distribution Associate roles

Administrative & Other Functions:

• Have a full understanding of the AX Sales order process
• Establish SOPs to ensure operations are standardized
• Execute multiple AX functions, like Purchase Orders, Movement Journals, and Transfer Orders
• Keep track of allocation and campaign fulfillment on UFO Dashboard and Allocation Tracker 
• Provide Add-ons to Distro to add to stores on behalf of stakeholders for both coasts 
• Print pick sheets to assist with UFO requests 
• Review the shipping schedule against requests and highlight any potential issues with freight and distribution 
• Partner with the Item set-up and IT team to troubleshoot issues in AX 
• Support campaign initiatives and expedites as needed  
• Provide meaningful commentary to customers and stakeholders relating to transportation results
• Strong organizational skills in regard to archiving data and providing the data to stakeholders on request 
• Attend strategic meetings as requested
• Provide daily and weekly reports on all aspects related to systems
• Ready to investigate issues on behalf of the Finance or Customs team to be able to provide meaningful insight 

Key Results:

• Work collaboratively with other areas of the business
• Proactively identify solutions to potential problems to guarantee service level agreements are achieved
• Responsible for hitting key performance indicators (KPI), including on-time delivery scores and parcel spend

You bring the following QUALIFICATIONS:

Required:

• Current Lush employee
• Has held current role for a minimum of 1 year
• Able to perform all required Distribution Associate duties
• Able to do physical work for 8-hour shifts, on your feet, and lift 50 pounds
• Capable of physical activities such as standing for long durations, bending down, pulling, and pushing
• Able to navigate email and MS Office suite and Google programs (i.e., Sheets, Chat, Meet)
• Basic proficiency with MS Office, specifically Microsoft Excel
• Basic proficiency with ERP systems (such as Microsoft AX)
• Accustomed to working in a highly seasonal, high-pressure work environment
• Able to effectively communicate with counterparts in other departments and facilities
• Good organizational skills as well as a strong ability to prioritize and delegate
• Able to work individually as well as in a team environment
• Able to organize multiple tasks at the same time and establish priorities
• Able to remain motivated and engaged in work
• Confident with basic mathematics, ability to count, including addition and subtraction
• Reliable, consistent attendance, punctual, and dependable
• Comfortable with reading, writing, and speaking English in order to communicate with peers and leadership on all platforms (i.e., in person, via email, via Google/Teams chat)
• Comfortable providing and receiving feedback
• Flexible to work all shifts and some holidays, overtime, and weekends
• Commitment to abide by and oversee health & safety regulations
• Commitment to abide by and oversee our quality and good manufacturing practices
• Comfortable safely navigating MHE on a regular basis
• Excellent problem-solving and communication skills

Preferred:

• Previous experience processing shipments through UPS, Canada Post, FedEx
• Previous experience as a Dispatcher (seasonally or core)

How to Apply: Submit application found on the Colleague Center Internal Job Board

Need help? Email us: monica.pinzon@lush.com

Deadline: 11:59pm on Monday, October 19, 2026

Only select applicants will be considered for this opportunity based on our selection criteria

The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings. We welcome diverse candidates to our recruitment process.  Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known.

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.

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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.

Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.