Reports to: Director of Operations
Location: Boston area, on-site at our HQ and warehouse in Charlestown, MA, with occasional travel to store locations
About Eyebot
Eyebot is an outcome-focused technology company on a mission to make vision care accessible to everyone, equally. Headquartered in Boston’s Charlestown neighborhood and backed by top investors and the National Science Foundation, our vision test kiosk is reshaping how vision care is delivered.
If you are passionate about solving big problems and building the future of vision care, we would love to hear from you.
About the Role
Eyebot places vision-screening kiosks in retail and healthcare locations across the U.S. This role keeps every deployment on track, from site readiness and kiosk prep at HQ to delivery and handoff at the partner location. You'll coordinate shipments, schedules, and vendors so every kiosk arrives on time, undamaged, and ready to install. You'll also build the processes and checklists that let us deploy at higher volume without losing quality.
This is a hands-on role for someone who is extremely organized, calm under shifting timelines, and happiest when every detail is buttoned up.
A Typical Week Might Include
Getting quotes from freight carriers and booking delivery of several kiosks to stores across the country
Conducting a site assessment by running a video call with a store manager to check where the kiosk will go and test the store's internet connection
Updating the deployment calendar after a partner moves an install date, and letting everyone affected know
Packing and staging kiosks at our warehouse with the engineering and manufacturing team
Following up on a shipment that's running late, or filing a claim for a damaged delivery
What You'll Own
Shipping kiosks to stores
Get quotes from and book freight carriers, including less-than-truckload (LTL), white-glove delivery, and dedicated trucks when several stores in one region launch together
Confirm delivery dates with each store and line them up with our install and training schedule
Track every shipment from our warehouse to the store, and keep internal teams and partners updated on any changes
Document kiosk condition during shipping, prevent damage, and manage claims when something goes wrong
Ship smaller packages such as parts, accessories, and returns
Own relationships with various shippers so that we can deliver on various shipping requests
Making sure stores are ready
Run remote store assessments with store staff: video walkthroughs, internet connectivity tests, and photo review of the proposed location
Check each store against our requirements for space, power, internet connectivity, and lighting, and flag problems early
Schedule an in-person visit or a local technician when a remote assessment isn't enough
Scheduling and coordination
Maintain the master calendar of upcoming kiosk launches, including shipments, installs, and staff training
Work with our sales and operations teams early so upcoming launches have realistic timelines
Coordinate with engineering on when kiosks will be built, tested, packed, and ready to ship
Help plan travel for the team members who install kiosks and train store staff
When necessary schedule third party technician to be onsite to assist with an install
Warehouse and inventory
Receive, track, and stage kiosks, parts, and accessories at our Charlestown warehouse
Help keep inventory records accurate and up to date
Improving how we work
Create and maintain checklists, shipping procedures, and vendor contact lists
After each launch, review what went well and what didn't, and update our processes
Find ways to lower shipping costs and shorten delivery times
What Success Looks Like
Kiosks arrive on time, undamaged, and ready to install
Our team and our partners always know where each launch stands
Store readiness issues are caught before a kiosk ships, not after it arrives
Shipping costs are tracked and trending down
Warehouse inventory is accurate and up to date
Our launch process is clear and repeatable, and doesn't depend on any one person
What We're Looking For
2–5+ years of experience in shipping, logistics, fulfillment, or operations coordination
Exceptionally organized, with strong attention to detail and follow-through
Experience working with freight carriers, ideally shipping large, heavy, or fragile items (LTL or white-glove)
Clear, professional communicator with coworkers, partners, and vendors
Comfortable managing several timelines at once and adjusting quickly when plans change
Strong with spreadsheets and tracking tools, and quick to learn new systems
Hands-on and comfortable working in a warehouse, including helping pack and stage kiosks for shipment; this role involves occasionally lifting up to 50 lbs
Experience with retail store rollouts, hardware installs, or a startup is a plus