Client Relationship Manager
Overview:
We are seeking a relationship-driven professional with a background in sales, account management, and/or high-touch client service to join our growing Client Service team.
In this role, you will serve as the primary point of contact for clients navigating their claims journey. As a key member of our front office, you are the face of the organization — building trusted relationships, driving claim progress, and delivering a high-touch experience that sets the tone for everything that follows.
This position offers clear career pathing and long-term growth opportunities. High performers in this role can advance into Senior Client Relationship Manager, Team Lead, Operations, or other leadership tracks within the organization. We are committed to developing talent internally and promoting from within.
If you thrive in a fast-paced, metrics-driven environment, and take pride in delivering exceptional client experiences, this is an opportunity to build a meaningful and scalable career.
Responsibilities:
- Own and manage a portfolio of approximately 100 claims.
- Serve as the dedicated front office relationship lead, providing proactive updates and high-touch service throughout the lifecycle of each claim.
- Drive claim momentum by coordinating with insurance carriers, medical providers, and third parties to secure necessary documentation and move claims forward.
- Identify coverage opportunities, damages, and recovery potential through detailed claims review.
- Open and manage claims, ensuring all filings and deadlines are met.
- Track and manage liens, balances, and related financial components with strong attention to detail.
- Utilize Litify (Salesforce) to maintain accurate, up-to-date client records and performance metrics.
- Collaborate cross-functionally with internal teams, providing updates and strategic insights.
- Maintain organized files to ensure claims are positioned for successful transition when necessary.
Qualifications:
- Background in sales, account management, client success, or high-volume customer service.
- Comfortable managing a “book” of clients with accountability for responsiveness and follow-through.
- Strong communication skills with the ability to build trust and confidently handle sensitive conversations.
- Highly organized with the ability to manage multiple priorities simultaneously.
- Detail-oriented while maintaining a client-first mindset.
- Motivated by performance, productivity, measurable outcomes — and long-term career growth.
Compensation: The compensation for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to; prior relevant experience, business needs and market factors. Additionally, salary wages are only part of the total compensation package.
Benefits: (Eligible full-time employees and part-time employees who work over 30 hours a week)
- Medical Insurance including Dental and Vision
- Paid Time off- Vacation and Sick time
- Robust Holiday Schedule
- Summer Fridays (Early closures Memorial Day- Labor Day)
- 401k Plans + matching for qualifying employees
Equal Opportunity Statement
Brandon J Broderick provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
No 3rd party recruitment firms.