Experienced Consultant, Operations Excellence (Costa Rica)

Are you ready to make an impact?

West Monroe is seeking an Experienced Consultant to join our Operations Excellence practice supporting our CIO Advisory team in Costa Rica. Our team helps technology leaders improve operational performance, optimize vendor and sourcing strategies, and deliver business transformation initiatives. In this role, you will support client engagements through research, analysis, project coordination, and the development of client-ready deliverables.

What You’ll Do

• Work directly with internal project teams and clients to support technology, operations, and sourcing initiatives.
• Support project coordination activities, including project plans, status reports, meeting notes, workplans, and follow-up items.
• Gather, organize, and analyze business, financial, and operational data to develop client-ready presentations, business cases, and recommendations.
• Support vendor evaluation, sourcing, and technology transformation initiatives by organizing project documentation, reviewing RFPs and contracts, and preparing analysis.
• Prepare client communications, participate in meetings and workshops, and work with project teams to manage risks and keep engagements on track.
• Collaborate with consultants and client stakeholders to deliver high-quality work in a fast-paced, team-oriented environment.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

What You’ll Bring

• Bachelor’s degree or equivalent experience required.
• 2–5 years of experience in a team-based environment working directly with external clients and/or internal stakeholders.
• Experience in a client service, consulting, technology, operations, finance, procurement, or vendor-related environment preferred.
• Strong analytical, organizational, and project coordination skills.
• Ability to organize and analyze data using Microsoft Excel.
• Experience creating client-facing presentations and communications using Microsoft Office applications, including Excel, PowerPoint, Word, SharePoint, and Teams.
• Strong written and verbal communication skills in English.
• Ability to manage multiple priorities, work through ambiguity, and learn new business topics quickly.
• Experience supporting vendor management, sourcing, contracts, RFPs, or technology projects is a plus.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.

Based on pay transparency guidelines, the salary range for this role can vary. Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity. An estimated base salary for this role is below:

Other consultancies talk at you.
At West Monroe, we work with you.

We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.

The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.

You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroe is an Equal Employment Opportunity Employer  
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.

Please review our current policy regarding use of generative artificial intelligence during the application process. Additionally, West Monroe uses the BrightHire platform to record live interviews so our team can capture notes more accurately, stay focused on the conversation, and continually improve our interview process. You can review our privacy notice for more information about this process and how recordings are used. If you have any questions, reach out to recruiting@westmonroe.com.

If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.