Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.
Are you a visionary technical leader who can architect mission-critical cloud solutions and serve as a trusted advisor to customers? Drive digital modernization.
Location: Mexico City, MX | Work Model: Hybrid (4 days/week on-site)
About the Team
Appian Customer Success is obsessed with supporting our customers’ missions by delivering transformative, high-velocity automation solutions. Our Architecture team works hand-in-hand with customers, advising and supporting them on how to design, secure, and deliver resilient enterprise systems. By joining this elite technical group, you will lead the creation of innovative market offerings that accelerate agency modernization using our AI-Powered Process Automation platform.
The Opportunity
As a Solution Architect within our Customer Success division, you will operate as a premier technical leader and trusted advisor to high-profile clients. This role is vital right now because customers are rapidly shifting toward secure, unified cloud architectures. You will combine your advanced engineering, product, and business skills to design integrated architectures, navigate complex compliance, author winning technical proposals, and empower agencies to achieve true Enterprise-Grade Orchestration.
What You’ll Do
- Architect Secure Solutions: Advise customers on the technical design, multi-tier architecture, and deployment of Appian solutions across hybrid environments.
- Drive Federal Growth: Partner with sales teams to author high-value proposals and whitepapers, crafting differentiated technical solutions and strategic delivery roadmaps.
- Lead DevSecOps & Automation: Guide clients on cutting-edge software development practices, program governance, and delivery automation—including Infrastructure Automation and modern DevSecOps pipelines.
- Champion Agile Execution: Direct the configuration, testing, and deployment of enterprise applications following agile frameworks such as Scrum and SAFe.
- Cultivate Innovation: Distill complex technical challenges into repeatable best practices, creating next-generation corporate capabilities and intellectual property to keep Appian at the forefront of the market.
- Advise Executive Stakeholders: Present and vet integrated solutions, complex technical concepts, and enterprise architecture designs to senior client engineers.
Required Qualifications
- Education: Minimum of a Bachelor of Science or Bachelor of Arts degree in Computer Science, Engineering, or a closely related technical field.
- Experience: 10+ years of multi-tier enterprise application design and architecture, combined with 5+ years of experience advising customers on cloud computing platforms.
- Federal Cloud Architecture: Proven track record architecting secure cloud environments using AWS, Google Cloud Platform (GCP), or Microsoft Azure (e.g., C2S, JWICS, GovCloud).
- Proposal & Project Mastery: Demonstrated experience authoring technical federal proposals/whitepapers and leading large-scale IT delivery under agile frameworks.
- Certifications: Certified Scrum Master (CSM) or equivalent agile certification is required.
Preferred Qualifications
- Experience accelerating IT systems through the Risk Management Framework (RMF).
- Hands-on knowledge of DevSecOps tooling and frameworks (e.g., Jenkins, Ansible, Puppet, Cucumber, JMeter).
- Professional credentials such as PMP, or advanced cloud engineering/architecture certifications (AWS, Azure, Google Cloud).
- We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.
The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.
In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.
Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.
Base Salary Range$1,125,000—$1,975,000 MXNTools and Resources
- Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.
Benefits
Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to.
About Appian
Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com.
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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ReasonableAccommodations@appian.com. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.