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Manager – Product Training, WPP Data & Technology Solutions
WHO WE ARE LOOKING FOR
The Manager, Product Training, will be responsible for creating, executing and ongoing development of training curricula and learning content across the assigned proprietary product applications within WPP Open. They will ensure all hands-on users of the applications are well-equipped to utilize our products to their full potential, leading to increased adoption.
The role will report to the Director, Product Training and will work in partnership with Product Owners, Product Enablement and other functions across Data & Technology Solutions.
WHAT WILL YOU DO?
- Collaborate with SMEs to ensure a deep understanding of product functionality, features, and benefits.
- Translate product knowledge into engaging learning systems using proven adult learning theory and training design methodologies.
- Represent Product Training within product release meetings and ensure training content is updated in line with product developments.
- Use WPP Open data points as they become available to measure training effectiveness and plan improvements to materials in response.
- Work with the Product Enablement and Go To Marketing teams on supporting materials and communication strategies to equip users with the knowledge and skills to leverage product capabilities effectively.
- Proactively keep up to date with the latest research on customer education and marketing and bring forth ideas and recommendations as to their application.
WHAT WILL YOU NEED?
- Experience in either advertising/marketing or working on a software product.
- Substantial experience with content design, curriculum development and delivery, and program coordination, with a proven ability to drive tangible end user adoption.
- Solid understanding of adult learning principles, modern training techniques and training measurement frameworks.
- Exceptional communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical audiences.
- Proven experience in designing self-paced learning.
- Experience with Articulate, Synthesia or other eLearning and video editing tools a bonus.
- Familiarity with product development, lifecycles, agile working structures, project management.
- Display high energy and the ability to work in a fast-paced environment.
- Ability to work effectively in a global setting across localities and time zone.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.