The Project Manager, RPI drives, tracks, and reports on efforts within the Research and Performance Improvement (RPI) team. Our mission is to use data to drive better outcomes for community health and safety, and this role helps the RPI team turn that data into improved outcomes.

This role is unique at ESO: you'll spend more than 90% of your time working directly with the RPI team, while reporting through the Enterprise Program Management Office (EPMO). This structure supports your development as a project manager, and your growth in turn helps sharpen the practices and outcomes specific to RPI's work.

You'll report directly to the Portfolio Director, EPMO, and receive your day-to-day work assignments from the Vice President of Data Strategy and Research. The Portfolio Director, EPMO will support your growth as a project manager, and that growth translates into stronger delivery of research projects and continuous improvement across RPI and ESO. This role is based Remote in Canada.

What you'll be doing — the day to day

Work with RPI teammates to translate research initiatives into specific, actionable project plans.

Manage full project life cycles, including scope, resources, risks, issues, and timelines.

Drive multiple concurrent research and process-improvement projects across the RPI portfolio.

Apply and continuously refine project management best practices and tools across the team.

Track and communicate project status, risks, and outcomes to stakeholders.

Facilitate cross-team collaboration and resolve conflicts as they arise.

Effectively interact with all levels of the organization, from individual contributors to executives.

Exemplify ESO values and lead by example.

Who you are — the essentials

Translator — you can break down broad strategies into specific objectives and how data provides the foundation for success.

Accomplished — you have demonstrated success delivering projects involving multiple stakeholders.

Knowledgeable — you understand research and what it takes to go from concept to publication.

Curious — you have a continuous improvement mindset and look for ways to drive efficiency and effectiveness; you keep up with emerging project management and data practices.

Business-minded — you're eager to understand the fundamental drivers of the business and partner with leaders across functions.

Detail-oriented — understanding, documenting, and communicating nuance matters to you.

Guardian — you act as a process guardian, promoting sustainable and scalable solutions, and you tie every step of a process back to strategic objectives.

Receptive — you're always open to and eager for feedback.

Who you are — the desirables

Self-starter who identifies, negotiates, and solves problems.

Familiar with project, process, stakeholder, budget, and risk management.

Comfortable with ambiguity and constant change, yet able to execute commitments.

Able to adapt quickly and stay effective in new situations in a highly dynamic environment.

Able to build relationships and establish trust, respect, competence, and confidence quickly.

Brings passion, energy, and enthusiasm to drive results, with a strong action orientation.

Experience with research, data, or analytics-driven teams is a plus.

First responder, healthcare, or SaaS industry experience is a plus.

About ESO ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission. All offers are contingent upon a successful background check. ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity and affirmative action employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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