The Strategic Account Manager (SAM) — LTL SME owns the ultimate health, retention, strategic growth, and overall performance of assigned accounts, serving as the primary authority on Less-Than-Truckload (LTL) strategy and network optimization.
While relying on Operations Account Managers (OAMs) and execution teams for daily freight movement, the SAM remains fully accountable for program outcomes. This role bridges the gap between high-level account strategy and operational execution—partnering closely with LTL Procurement and mixed TL/LTL operations teams to drive cost savings, service excellence, and value delivery across the customer's network.
Core Responsibilities & Execution Pillars
1. LTL Program Management & Strategic Optimization
- Network & Strategy Alignment: Drive overarching LTL strategy across procurement and operations, acting as the subject-matter expert to align daily execution with macro account goals.
- Deep-Dive Analytics: Perform deep-dive program analyses to identify cost, service, and efficiency insights; translate raw data into actionable strategic initiatives (e.g., mode conversions, lane optimization, pooling, and drop trailer strategies).
- Continuous Improvement: Identify process gaps, evaluate broader market dynamics, and champion LTL best practices across the account team.
2. Governance, Financial Oversight & Tech Management
- Financial & Margin Management: Review margins, monitor DTO queues, and analyze accessorial trends to eliminate avoidable costs and drive profitability.
- Network Health Governance: Monitor systemic operational issues (e.g., chronic offender carriers or troubled lanes) to resolve root-cause delays and missed pickups.
- Tech Management: Direct tech escalations, manage user access requests, and oversee EDI/API integrations and UAT testing to ensure seamless platform operations.
3. Executive Customer Engagement & Value Delivery
- Value Proposition Ownership: Ensure program value propositions are consistently communicated, validated, and delivered across all customer touchpoints.
- Business Reviews (MBR/QBR): Build high-impact presentation materials and lead Monthly and Quarterly Business Reviews to showcase performance, key wins, and forward-looking strategic initiatives.
- Relationship Expansion: Strengthen executive-level relationships, engage new stakeholders, and position the company as an indispensable strategic partner.
Basic Qualifications:
- Minimum 5-7+ years of experience driving LTL account strategy, mode conversions, and lane optimization within an account management or related role.
- Prior experience working with enterprise accounts or accounts with Freight Spend of 20M +
- Experience Leading MBRs/QBRs, managing executive stakeholder relationships, and delivering customer value.
Preferred Qualifications:
- Prior experience analyzing operational and financial data to uncover cost savings and efficiency gains.
- Has managed account margins, tracking accessorials, and resolving systemic operational issues.
- Overseeing EDI/API integrations, UAT testing, and system escalations.
- Prior experience working directly for an LTL Carrier or related company.
- Proficient with MS Excel, Power BI, and Salesforce.
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
Illinois: The target base salary for this position is between $101,000-$121,000
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
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EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.