Client Services Associate, Intake — Amaryllis Division- Hybrid Role
BAYADA Home Health Care is seeking a full-time Client Services Associate to support the Amaryllis Division. This hybrid position supports offices throughout the Cumberland and Gloucester areas, with occasional travel to those offices as needed.
Are you looking for an opportunity to grow your career while making a meaningful difference in the lives of clients and their families? At BAYADA, we believe clients deserve care delivered with compassion, excellence, and reliability. In this role, you will help create a positive client experience from the first referral call through service coordination while working alongside a collaborative, mission-driven team.
Position Responsibilities
- Manage new client intake activities, including referral calls, information gathering, documentation, and follow-up.
- Serve as a professional and responsive point of contact for clients, families, referral sources, payors, and community partners.
- Coordinate client services across multiple offices and help ensure referrals move efficiently through the intake and service-start process.
- Communicate client needs and referral updates to Client Services Managers and other members of the care team.
- Support field staff by providing timely information, guidance, and follow-through on client service needs.
- Maintain accurate records and use electronic systems and Excel to track referrals, workflow items, and other information.
- Assist with office operations, process improvement, organization, and other administrative priorities.
- Build and maintain strong relationships with referral partners and community organizations.
- Prioritize competing demands, solve problems, and remain organized in a fast-paced environment.
- Represent BAYADA with professionalism, compassion, and reliability in every interaction.
Qualifications
- Bachelor’s degree preferred; motivated recent graduates are encouraged to apply.
- Prior experience in home care, healthcare, customer service, sales, referral coordination, or a related field preferred.
- Strong communication, organization, and interpersonal skills.
- Demonstrated ability to take initiative, meet goals, and manage increasing responsibility.
- Comfortable working independently while contributing as part of a collaborative team.
- Strong attention to detail and the ability to manage multiple priorities.
- Proficiency with computers and electronic systems; experience with Excel is preferred.
- Positive, motivated, and service-oriented approach.
- Ability to travel occasionally to BAYADA offices in the Cumberland and Gloucester areas.
Why You’ll Love This Opportunity
- Meaningful work: Help connect clients and families with the care and support they need.
- Recognized workplace: BAYADA has been recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to an inclusive and supportive environment.
- Weekly pay: Receive consistent weekly paychecks.
- Comprehensive benefits: Access medical, dental, vision, and additional benefits.
- Work-life balance: Monday–Friday schedule, 8:30 a.m.–5:00 p.m.
- Career growth: Build valuable experience in home health care, client services, referral management, and office operations, with opportunities for continued professional development.
Salary: $50,000–$53,000 per year, depending on qualifications
As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.