Campaign Launch Specialist
Location: In-office role at our downtown Phoenix office
Kickstart Client Success from Day One!
As a Launch Support Agent, you will work closely with Campaign Creation Specialists to support the early stages of the client journey and ensure timely, successful campaign launches. This role plays a key part in delivering a smooth onboarding experience by providing direct customer support, resolving launch-related issues, and coordinating across internal teams to move campaigns to activation efficiently.
You will operate within a dedicated pod made up of members of the Campaign Creation team, with shared responsibility for performance and outcomes.
Why Townsquare Interactive?
We’re on a mission to help small and medium-sized businesses grow and succeed. Our all-in-one business management platform enhances customer flow, while our digital marketing services drive more customers to them—like website design, SEO, social media, and reputation management. We take the stress out of promoting their business so they can focus on what they do best.
Our Competitive Advantage:
- Training & Development: From day one, you’ll receive best-in-class training designed to make you an expert in client success, onboarding, operations, and digital marketing solutions. Development goes beyond onboarding — equipping you with the skills that drive long-term career success.
- Culture: We hire for character, coachability, and accountability — creating a collaborative, team-first environment where people genuinely support one another. Strong cross-functional partnerships and shared wins create a workplace people enjoy being part of every day.
- Opportunity & Stability: Established for over a decade yet still operating with a high-growth mindset, this is a ground-floor opportunity within a multi-million-dollar organization. Backed by publicly traded Townsquare Media, we offer the resources, stability, and long-term investment needed to grow your career.
- Impactful Solutions: Our evolving digital marketing and business management solutions help over 20,000 small and mid-sized businesses grow month after month — allowing you to play a direct role in client onboarding, retention, and long-term success.
- Giving Back: At Townsquare, YOU Matter. Through hands-on volunteer events, Mission Mondays, and Volunteer Time Off, employees make meaningful community impact while building strong team connections.
What You’ll Do:
As a Campaign Launch Specialist, you’ll manage the early stages of the client journey—ensuring a smooth onboarding and fast, effective campaign launch.
Your day-to-day will include:
- Partner with Sales and Campaign Creation Specialists to ensure smooth and timely post-sale handoffs.
- Support inbound customer calls related to campaign setup, design edits, and launch readiness, providing clear guidance and timely resolutions.
- Attend customer-scheduled meetings to provide live edit support and address outstanding questions.
- Troubleshoot domain access and other technical or launch-related issues, working with internal teams to remove blockers.
- Manage inbound customer requests related to updates and changes to the initial website build.
- Guide clients through the final steps required to activate their campaigns and confirm launch readiness.
- Manage a high volume of accounts while maintaining organization, urgency, and attention to detail.
What Success Looks Like:
- Clients experience a smooth and timely onboarding process, with campaigns launching on or ahead of expected timelines.
- Inbound customer calls are handled professionally, efficiently, and with a strong focus on customer experience.
- Launch issues and blockers are identified early and resolved quickly through effective coordination with internal teams.
- Clear, consistent communication is maintained with customers, Sales, and Campaign Creation Specialists.
- Multiple accounts are managed effectively without sacrificing quality, accuracy, or responsiveness.
- Campaigns move to activation with minimal rework and strong client confidence.
Performance Measurement:
- Performance is measured at the pod level, in partnership with Campaign Creation team members.
- Key performance indicators include Answer Call Rate (ACR) and the reduction of stalled launches within the pod.
- Success is driven by collaboration, shared accountability, and proactive ownership of pod-level outcomes.
What You’ll Bring:
- Bachelor’s Degree (required)
- Previous customer success or sales experience (preferred)
- Strong communication skills with excellent follow-up and attention to detail
- Ability to prioritize and manage multiple clients simultaneously
- A proactive, enthusiastic approach that creates excitement for new clients
- Bilingual in English and Spanish (preferred, not required)
What’s In It for You?
- Competitive base salary
- 3 weeks PTO + 9 paid holidays (including 2 personal days)
- Volunteer Time Off—give back to your community
- Health, Dental, Vision, and Pet Insurance
- 401(k) with company match + Employee Stock Purchase Plan
- Company-provided laptop
- Comprehensive training program to help you master your craft
- Clear paths for advancement—grow your career right here
Launch Your Career Here!
This role is the perfect opportunity to make an immediate impact by helping small business owners hit the ground running. You’ll gain hands-on experience in onboarding and campaign deployment while building the skills to grow into advanced roles in client success, strategy, and leadership. If you’re ready to launch client success—and your career—we encourage you to apply!
TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.
Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media’s employees to perform their job duties may result in discipline up to and including discharge.