Quality Trusted Commercial provides full-service commercial roofing and exterior solutions backed by decades of experience and a commitment to doing work the right way. We partner with building owners, property managers, and general contractors to deliver reliable roofing systems, responsive service, and long-term value for every project. At Quality Trusted Commercial, we offer more than a job, we offer the opportunity to build a rewarding career with a team that values craftsmanship, integrity, and customer satisfaction.

The Operations Coordinator plays a critical role in keeping daily operations running smoothly. This individual serves as the central hub between customers, service teams, project managers, and vendors. The role blends office management with service coordination responsibilities, including scheduling, permitting, warranty tracking, payroll and supporting service and maintenance operations. The right candidate is organized, detail-oriented, and thrives in a fast-paced, customer-focused environment.

KEY RESPONSIBILITIES

Coordination with Operations Team

Partner with Project Managers and Service Managers to prioritize work and manage workload
Manage vendor scheduling for on-site equipment (dumpsters, porta potties, etc.) to ensure timely delivery and removal
Coordinate travel arrangements for field crews traveling to job sites, ensuring accommodations and logistics are in place ahead of mobilization
Support planning for maintenance programs and recurring service contracts
Help ensure smooth handoffs between sales, service, and production

Service Coordination & Scheduling

Coordinate and schedule service calls, inspections, and maintenance work
Dispatch service crews and technicians based on priority, geography, and scope
Communicate schedules, updates, and changes to customers and internal teams
Track job progress and ensure timely completion of service work

Permitting & Compliance

Coordinate with vendor on permitting process for all projects
Schedule permitting inspections with local municipalities for in-progress and final project phases to maintain compliance and avoid delays
Maintain compliance documentation and job records

Warranty & Documentation Management

Submit and track manufacturer and workmanship warranties
Maintain organized records of warranties, inspections, and completed work
Coordinate warranty claims and follow-ups with vendors and manufacturers

Customer Communication

Serve as the primary point of contact for service-related inquiries
Provide timely updates to customers on scheduling, job status, and completion
Ensure a high level of professionalism and responsiveness aligned with company standards

Office & Administrative Management

Oversee day-to-day office operations and keep internal systems organized
Support invoicing, work orders, and job documentation from initiation through close-out
Maintain job files, service logs, and internal reporting systems
Collect, review, and submit technician timecards accurately and on deadline
Handle payroll processing by converting crew timecard sheets and submitting to payroll department
Assist leadership with operational tracking and reporting

QUALIFICATIONS

Required

3-7+ years in office management, project coordination, or construction administration
Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously
Strong written and verbal communication and customer service skills
Proficiency in Microsoft Office (Excel, Outlook, Teams)
Experience with CRM, ERP, or service management software
Comfortable working with both field teams and operations leadership

Preferred

Experience in commercial construction or roofing is strongly preferred
Experience with permitting, scheduling, or service operations is highly valued
Familiarity with warranty tracking and vendor coordination
Bilingual (English/Spanish) a plus

Final compensation will be based on experience, skills, and location.

US Pay Range$60,000—$75,000 USD

Thank you for considering a career with Quality Trusted Commercial. We believe great teams are built on diverse perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We invest in our people and provide competitive pay, benefits, and a supportive work environment where your skills and contributions matter.