Remote/Home (UK Only) with travel
Hiring Manager: Rob Steadman
Closing Date: 20th October 2026
About the Role
As the Residential Account Management Team Leader, you'll be responsible for leading, coaching and developing a team of Account Managers, ensuring they deliver exceptional customer experiences while achieving ambitious retention, growth and new business targets. You'll operate within a territory-based model, supporting your team to maximise opportunities across existing accounts and identify new business within their regions.
You'll create a culture of accountability, performance and continuous improvement, while acting as a key link between customers and internal stakeholders.
What You'll Be Doing
Some of your main duties are:
- Coach, mentor and develop a team of Account Managers.
- Create a high-performance culture focused on customer success and commercial excellence.
- Deliver team retention, revenue growth and profitability targets.
- Support strategic account planning across key customers.
- Ensure effective coverage of existing customers and new business opportunities.
- Support Account Managers in identifying and converting new logo prospects.
- Build executive-level relationships with strategic customers.
- Support complex renewals, negotiations and growth opportunities.
- Maintain accurate forecasts, pipeline management and reporting.
- Monitor team performance against targets and KPIs.
What We're Looking For
Essential
- At least 3 years' experience leading customer-facing commercial teams.
- Proven experience managing account management, customer success or sales teams.
- Track record of delivering customer retention and revenue growth targets.
- Strong commercial and financial acumen.
- Experience using CRM systems, forecasting and performance management tools.
- Ability to coach, motivate and develop high-performing teams.
- Excellent stakeholder management and relationship-building skills.
- Experience managing complex customer portfolios.
Desirable
- Experience within conveyancing, legal technology, property or information services sectors.
- Understanding of residential conveyancing processes and market dynamics.
- Knowledge of search products, compliance solutions or legal technology platforms.
- Experience with consultative sales methodologies such as MEDDICC or Challenger.
- Experience leading geographically dispersed or hybrid teams.
The Interview Process
- Screening video call via Microsoft Teams with a member of the Talent Acquisition team.
- First-stage video interview via Microsoft Teams with the Line Manager. This will include competency-based questions.
- Personality questionnaire.
- Second-stage interview (in person) at our West Malling office with the Line Manager, Divisional Director and a member of the People team. This stage includes a presentation.
- Third-stage video interview via Microsoft Teams with the Sales Lead.