At JFrog, we’re reinventing DevSecOps to help the world’s greatest companies innovate. Our team of industry-leading software security experts is a true pioneer, constantly pushing the boundaries with original research and technological innovation. JFrog is a special place with a unique combination of brilliance, spirit, and just all-around great people. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production – a concept we call “liquid software”. Wouldn't it be amazing if you could join us on our journey?
We’re looking for a talented and experienced Technical Success Manager to enable outcome-focused engagements with JFrog customers, focusing on three aspects:- Accelerate adoption of JFrog products and value realization.
- Explore new opportunities for expansion by understanding the scope of customer use cases.
- Enhance customer loyalty.
- Be the customer’s trusted advisor
- Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value, and the associated NPS/CSAT scores
- Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully embedding the JFrog Platform
- Provide Service to the JFrog Sales team by focusing on customers’ strategy, and make sure the JFrog Platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals and upsells done on time
- Formulate and deliver projects by collaborating with JFrog customers based on agreed-upon timelines
- Work with the Solution Engineering and Professional Services teams to ensure all customers complete their projects in a timely and successfully
- Monitor the customer's health and their perception of the JFrog brand by becoming a Platform Health Expert
- By effectively communicating technical knowledge and operational excellence to customers on best practices, and ensuring they maintain a healthy platform
- Be the first point of escalation
- Develop a full understanding of the JFrog Platform, including:
- The value proposition and sales messaging
- Out-of-the-box reporting where needed
- Success journey planning and execution
- Continuous communication and working relationship
- Bachelor’s/Master's Degree in Technology or business/management
- 7+ years of professional experience, preferably in customer success management, relationship management, delivery management, consulting, or enterprise delivery
- 3+ years of experience in the software industry, preferably in SaaS companies
- Ability to effectively liaise with customers and regional teams/leadership
- Ability to effectively present technical presentations
- Flexibility in working hours to accommodate our global presence
- Occasional travel to visit customers in person in the Nordic region
- Fluent English - Mandatory (read/write/speak)