Adobe Change Manager
London, hybrid
6 month FTC
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.
JOB PURPOSE
As Adobe Change and Adoption Manager you will support enterprise customer engagements. This individual will partner with Adobe delivery teams to design and execute organizational change management (OCM) strategies that drive adoption of Adobe Experience Cloud and Digital Media solutions, ensuring customers realize measurable value from their investment. You will work alongside Adobe consultants, solution architects, and customer stakeholders.
WHAT YOU’LL DO
- Develop and execute change management strategies and adoption roadmaps tailored to customer business objectives and Adobe solution implementations.
- Conduct organizational readiness assessments, stakeholder analysis, and change impact assessments.
- Design and deliver training programs, communication plans, and enablement materials to drive end-user adoption.
- Partner with Adobe project managers and solution consultants to align change activities with implementation timelines and milestones.
- Facilitate workshops, leadership alignment sessions, and change champion networks with customer stakeholders.
- Define and track adoption metrics and KPIs; report on progress and risks to Adobe engagement leads and customer sponsors.
- Identify organizational risks and resistance points, and recommend mitigation strategies.
- Support post-go-live sustainment planning to ensure long-term adoption and value realization.
- Contribute reusable frameworks, templates, and best practices to Adobe's change management practice.
WHAT YOU’ll BRING
- 5+ years of experience in organizational change management, adoption strategy, or related consulting roles.
- Proven experience supporting enterprise software implementations (marketing technology, CRM, CMS, or similar platforms strongly preferred; Adobe Experience Cloud experience a plus).
- Strong facilitation, presentation, and stakeholder management skills, including experience engaging C-level and senior executive audiences.
- Experience developing change management deliverables: readiness assessments, communication plans, training curricula, adoption scorecards.
- Excellent written and verbal communication skills.
- Ability to work independently in a remote, client-facing consulting environment while collaborating with distributed project teams.
- Change management certification (e.g., Prosci, ADKAR, CCMP) preferred.
- Bachelor's degree in a related field or equivalent professional experience.
NICE TO HAVE - Experience within a professional services or systems integrator environment.
- Familiarity with Agile or hybrid project delivery methodologies.
- Experience in digital marketing, customer experience, or digital transformation initiatives.
- Prior experience as an independent consultant or subcontractor supporting large technology vendors.
- Prosci certified.
WE OFFER:
- A flexible, hybrid working policy (2 days from the office, depending on location).
- An excellent salary based on experience and equal pay policies
- Pension, free private healthcare, mental health support, and company sick pay scheme.
- 26 days paid holiday (plus UK Bank Holidays).
- Help getting you to work with a season ticket loan and cycle to work scheme.
- Enhanced family friendly policies to support new parents.
- Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
- Inspirational Talks, bringing the outside in with regular guest speakers and events.
- Learning and Development, supporting your growth with continuous opportunities to learn and advance.
- Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
WHY DEPT®?
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DIVERSITY, EQUITY & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.